Privacy Policy

1. Introduction

QuantOps AI Consultancy, based in Abu Dhabi, United Arab Emirates, provides AI automation consultancy and related services. We are committed to complying with the UAE Personal Data Protection Law (PDPL) and applicable international data protection regulations.

2. Information We Collect

Contact Form Data: When you submit our contact form, we collect your name, email address, phone number (optional), and message content. This information is used solely to respond to your inquiry.

Analytics Data: We use Google Analytics (GA4) to understand how visitors interact with our website. This includes device information, pages visited, session duration, and referral source. Google Analytics collects information anonymously and does not identify you personally unless you voluntarily provide such information.

Cookies: We use cookies to enhance your browsing experience. See our Cookies Policy section below for more details.

WhatsApp Communications: If you communicate with us via WhatsApp Business, we may store messages and metadata for customer service purposes.

3. How We Use Your Information

We use your information for the following purposes:

• Responding to your inquiries and customer service requests
• Sending you updates about our services (with your consent)
• Analyzing website usage to improve user experience
• Complying with legal obligations
• Detecting and preventing fraudulent activity

We do not sell your personal data to third parties. We only share data with service providers necessary to operate our business (see Third-Party Services section).

4. WhatsApp and Messaging

When you communicate with QuantOps via WhatsApp Business or other messaging platforms:

• Your messages and metadata may be stored for service improvement and customer support
• WhatsApp's own privacy policy applies to message encryption and storage on WhatsApp's servers
• We use automation tools (n8n, Make.com) to integrate WhatsApp with our CRM systems
• Messages are treated as confidential and not shared with third parties without consent

5. Third-Party Services

Google Analytics (GA4): We use Google Analytics to track website traffic. Google may use this data for its own purposes in accordance with its privacy policy. You can opt out using Google's Opt-out Browser Add-on.

Web3Forms: We use Web3Forms to process contact form submissions. Web3Forms stores your information temporarily to deliver your message to us. Refer to Web3Forms' privacy policy for details.

Meta Pixel (if applicable): We may use Meta Pixel to track user interactions for advertising purposes. Meta may use this data to improve its advertising platform.

WhatsApp Business API: Communications via WhatsApp Business are processed through Meta's infrastructure. Meta's privacy policy applies to data handling on their platform.

Automation Platforms: We may use n8n, Make.com, Zapier, or similar platforms to automate workflows. These platforms process data according to their respective privacy policies.

6. Data Storage and Security

Storage Location: Your personal data is stored on secure servers. Contact form data is processed through Web3Forms and then stored in our communication systems. Analytics data is stored by Google.

Security Measures: We implement industry-standard security measures including encryption, secure APIs, and access controls to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

Data Retention: We retain your contact information for as long as needed to respond to your inquiry and maintain business records (typically 2-3 years) unless you request deletion.

7. Your Rights (GDPR / UAE PDPL)

Under the UAE Personal Data Protection Law and GDPR (where applicable), you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-out: Opt out of marketing communications or analytics tracking
• Portability: Request your data in a machine-readable format

To exercise any of these rights, contact us at info@quantops.ae.

8. Cookies Policy

What are Cookies? Cookies are small text files stored on your device to remember your preferences and improve your browsing experience.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality (e.g., navigation, security)
• Analytics Cookies: Help us understand how you use our website (Google Analytics)
• Preference Cookies: Remember your settings and preferences

Opting Out: You can disable cookies in your browser settings. Disabling essential cookies may impair website functionality.

9. Meta Platform Data

If you interact with QuantOps through Facebook or Instagram:

• Meta collects data about your interactions with our ads and content
• This data is used to deliver targeted advertising and improve ad performance
• We do not sell this data to third parties
• You have rights under Meta's data policy to access, correct, or delete your information
• Meta's privacy policy and terms apply to their data collection and use

10. Children's Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will delete such data immediately. Parents who believe their child has provided information to us should contact info@quantops.ae.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website with an updated "Effective Date." Your continued use of our website constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

QuantOps AI Consultancy
Abu Dhabi, United Arab Emirates
Email: info@quantops.ae
Phone: +971 56 666 6203